Feel free to contact us
Have questions, feedback, or just want to say hello? We'd love to hear from you! Drop us a line using the contact form below or reach out to us directly via email or phone. Our team is here to assist you with anything you need. Looking forward to connecting with you!
FAQs
Frequently Asked Questions
How can I determine the right size when shopping online?
Most online fashion stores provide detailed size charts for each garment, including measurements for bust, waist, hips, and length. It's important to take your own measurements and compare them with the size chart to ensure a proper fit. Additionally, many stores offer size recommendations based on customer reviews, which can be helpful in making your decision. At Lucossi, we understand the importance of finding the perfect fit, which is why we provide a dedicated page for our size guide. This resource offers comprehensive information on how to measure yourself accurately and interpret our size charts effectively, ensuring that you can shop with confidence and find the ideal fit for every item in your wardrobe.
What is the return policy for items purchased online?
We have 14-day return policy counting from the day the parcel was received.
How long does shipping take for online orders?
The delivery time depends on the location. It takes 24-48 hours to dispatch the package, and 3 business days on average within the EU, or 5-7 business days outside the EU to deliver it.
Are online payments secure?
We prioritize the security of your payments and the protection of your personal information. Our checkout process is powered by Shopify's PCI compliance, ensuring that your payments are secure and your data is protected at all times.
Are your products authentic?
The products sold on lucossi are all 100% original and have been purchased directly from the brands, licensees, or official distributors. We personally verify the authenticity and provenance of each product and each product comes with the original tag attached.
How do you guarantee that your products are authentic?
We purchase the stock directly from the brands and we have the necessary documentation for it. Each product comes in its original packaging with the original tags attached.
Where are your warehouses located?
We proudly operate multiple warehouses around the globe, including locations in Sweden (Jönköping and Stockholm), Italy (Milan, Giuseppe, Beati, Genova, Florence, Modena), Australia (Sydney), Germany (Salzburg), and the USA (Florida and Minnesota).
What happens if a parcel gets stopped at customs?
We provide all the necessary documentation for customs, however, customs fees, if there are any, should be paid by the final customer receiving the goods.
How often do you receive new arrivals?
We receive weekly new updates on the inventory with roughly 300-400 products that are uploaded on our website. We work towards new partnerships with the most popular brands.
